Etech is an omnichannel client engagement remedies company for a few of the environment’s main and most highly regarded manufacturers. The expertise Etech has obtained across an array of organization verticals lets us to continually deliver Outstanding, own consumer ordeals.
even though we price formalized training, this job is more about the favourable, flexible Mindset you convey into the table. we can easily train you the mandatory instruments to realize success as very long as you happen to be All set!
Enforce safety protocols relating to ID badge visibility, and monitoring approved personnel moving into and exiting the developing/Place of work.
From a worldwide outsourcing solution service provider to a full-fledge shopper knowledge management company, Etech gives goods & services of electronic engagement, AI-enabled know-how computer software for buyer engagement and high-quality monitoring, omnichannel CX help, excellent monitoring solutions and it is a technological innovation partner for main brand names all over the globe.
you will end up furnishing Extraordinary voice guidance for our shoppers that are enrolled inside of a debt settlement program.
e., "to start with get in touch with resolution"), and forestall upcoming challenges Each time doable by educating our clientele and examining their accounts. you can oversee all difficulties to resolution, even though delegated to other groups.
coaching is much more than just expertise transfer; it’s about equipping trainees to get self ample agents who'll guidebook prospects to alternatives.
expertise Doing the job as Component of a collaborative workforce - we work with each other to make sure clients will be able to use our services and products with none issues and superb practical experience is presented for the duration of just about every conversation.
Experience with eCommerce area is most popular and applicant ought to have Global travel and geographical expertise.
Handles all phone calls Based on present pointers, and fulfills Office requirements for cellphone time availability and call quality metrics
will work closely with other Loss avoidance workers to recognize fraud traits. Employee delivers high quality customer care to inside and external buyers that meets and exceeds anticipations
just take duty and initiative to create Main skills and competencies by currently being involved in every aspect of non-public website advancement.
You will supply partaking, responsive, well timed telephone and e-mail support to purchaser Clients, Sales, and also other internal staff users. You will be the position of Make contact with for The buyer and/or profits group member as you retain them educated of the status of open troubles whilst actively Functioning to troubleshoot and resolve them.
Accountability: comprehensive the responsibilities assigned, accomplish the obligations required with the position and become existing for good shifts so that you can satisfy or further more the goals in the Group.